Terms & Conditions

Authorization of Work

Customer authorizes Tech Guardian to perform diagnostic, repair, and related services on the submitted device. This authorization applies whether approval is provided in person, online, via phone, or by message.

Diagnostic & Labor Charges

All devices are subject to diagnostic and labor charges. Fees apply regardless of repair outcome if time has been invested in inspection, troubleshooting, or attempted repair.

Estimates & Pricing

All estimates are preliminary and subject to change. Additional issues may be discovered during repair. Customer approval will be requested before proceeding with additional billable work whenever possible.

Right to Retain Property

Tech Guardian retains the legal right to hold any device for which payment has not been made for completed services. Devices will not be released until all outstanding balances are satisfied.

Repair Risks & Limitations

High-Risk Repairs

Customer acknowledges that certain repairs carry inherent risk, including but not limited to:

• Screen removal on glued devices (risk of breakage)
• Board-level soldering and micro-repair
• Liquid-damaged or corroded devices
• Devices previously repaired or tampered with

Data & Payment

Data Liability

Payment Terms

Payment is due upon completion of services unless otherwise agreed. Devices will not be released until payment is made in full.

Abandoned Devices & Storage

Devices not picked up within 30 days of completion or notification may be considered abandoned.

• After 30 days: A storage fee of $40/month may apply
• After 60 days: Tech Guardian reserves the right to sell, recycle, or dispose of the device to recover costs

60-Day Limited Warranty

A 60-day limited warranty applies ONLY to the specific repair performed.

Warranty Does NOT Cover:

• Physical damage (drops, crushing, water exposure after service)
• Liquid damage
• User-caused issues
• New or unrelated issues
• Devices that have been opened or tampered with after service

Parts & Components

Tech Guardian is not responsible for failure of unrelated components before, during, or after repair.

Customer-Supplied Parts

No warranty is provided on customer-supplied parts. Customer assumes all risk associated with compatibility and failure.

Shipping & Communication

Shipping Risk

Customer assumes all risk for shipping unless insurance is explicitly requested and paid for. Tech Guardian is not liable for damage during transit.

Communication Responsibility

Customer is responsible for maintaining communication. Failure to respond does not waive charges or halt billing.

Legal & Dispute Resolution

All services are considered civil business transactions. Any disputes shall be resolved through civil means. Customer agrees not to pursue criminal claims for billing disputes related to authorized services.